LightningSTREAM

     Comprehensive Streaming Solutions for Radio Broadcasters

Here is a list of common problems:



The player says 'No Stream'

This usually means the player is ready but it is not receiving one. Causes are:

  • The stream is DOWN - the broadcaster might have a power or internet outage, computer issues, or they might be playing audio that cannot be streamed over the internet, etc.
  • Something on your network or computer is blocking the stream

Please note, if you have been able to listen to the stream recently, and nothing on your system has changed, the most likely cause for the No Stream message is that the stream is down.

If you are on a network where the network administrator could have blocked streaming, or restricted the bandwidth available for streaming, please contact them.

Need more help? Send us a trouble report.



Why is the stream choppy or buffering?

  • Your Internet connection is too slow or is cutting out. Common symptoms are constant buffering and disconnects. Call your Internet Service Provider and have them check your line if you believe this to be the problem.
  • Bandwidth limitation on your network. This could be a company security or bandwidth-usage policy. It could also mean that your network is busy with file transfers or downloads. If you are in an office please check with your administrator.
  • Computer memory is low.

Need more help? Send us a trouble report.



Why do the same audio ads keep playing?

Due to some legal obligations, some radio ads cannot be streamed over the Internet. To accomplish this, we replace these ads with PSAs (Public Service Announcements) or other ads. Sometimes there are not enough ads to generate a wide enough selection so you hear each ad a lot. If you are hearing the same ads frequently, please notify the station.

Need more help? Send us a trouble report.



Does the player work with mobile devices?

If the station has a mobile stream available, clicking on the listen live link should send you right to it on most smart phones. If you are not getting a stream, you can also check if the station has a custom app available.

Need more help? Send us a trouble report.



It says Playing but I don't hear anything?

The first thing to check is if you can hear other sounds on your computer. If not, please check your volume levels and speaker connections. If you can hear other sounds, it's possible the station is not sending audio.



Why is the radio broadcast ahead of the Internet stream?

The Internet stream is usually delayed between 5 seconds and 220 seconds. This is due to regular Internet traffic delays.

Need more help? Send us a trouble report.



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